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about prairie mobile group of companies

Things have changed quite a bit over the past 54 years. What started as a small, family-owned company from rural Manitoba, which has now grown into a trusted nationwide organization dedicated to connecting Canadians. With that said, some things haven’t changed. The values we’ve upheld over the years, continue with Prairie Mobile today – to provide exceptional standards of customer service, and our commitment to keep pace with the demands of the ever-changing digital world. It is with these guiding principles that we continue to grow our Prairie Mobile Group of companies. Prairie Mobile continues to offer the most comprehensive and innovative solutions in the wireless communications market. In the spirit of evolving to provide these solutions for our customers, we welcome WTS, Caltronics, WCI Whyte Communications and KELCOM into the Prairie Mobile Group of companies. With these three new brands and more than 26 locations across Canada under our belt, we are eager to expand our capabilities that are driven by our customers' needs. Going forward, we will continue to provide exceptional products and services backed by a strong service offering that has been the cornerstone of Prairie Mobile Communications. How can we help you with your communication needs?


Our

Vision

Lives fully CONNECTED


Our

Mission

To CONNECT PEOPLE to what's important to them.


Our

Values

Our values guide how we fulfill our mission. By CONNECTING WITH PEOPLE and helping them use our products, they in turn connect with others and build stronger communities.

What We Do

We provide equipment and services that deliver wireless technology solutions – cell phone, two-way radios, networks, towers, pagers, boosters, satellite phones, and related accessories.

How We Do It

We personally connect with people, helping them use our products, so they can in turn connect with others and build stronger communities.

Why We Matter

To help others achieve their best.

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Ownership Thinking

Ownership thinking is a big idea here. It not only means, “If I owned the company, what is the right thing to do?” but as importantly (maybe even more), it means, “I own my commitments and I keep my promises.” It also means holding one another accountable to the commitments we make.
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People Power

We love it when people step up and make it happen. We love all the things we can do to empower each other to be their best. One of those things we see as very important is to make it safe to try and okay to fail because no one ever learned by being right all the time.
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Curiosity

We love learners, learning, and the attitude that asks, “what if?” and “why not?” Curiosity kills the status quo. Around here, it sparks opportunity, innovation, and continuous improvement.
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#SuperHighFives

We value positive energy and the thousands of ways it can be expressed. #SuperHighFives is shorthand for celebrating success, being enthusiastic, and choosing to have a can-do attitude.

BRAND POSITIONING STATEMENT

For Canadians who need connectivity, Prairie Mobile Communications is the wireless solutions provider who delivers effective and meaningful connections.

BRAND STATEMENT

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Our brand statement is a promise to maintain the personal nature of communication; connection being the first rule of true communication. It calls us not only to exceptional standards of customer service, but to a more empowering relationship with each other – a commitment to creating a culture where every voice matters and people feel valued.

Prairie Mobile Communications (PMC) owns and operates twelve (12) authorized Service Centres across the Prairie Provinces and into Northwestern Ontario. These Service Centres are staffed with trained and experienced technicians that specialize in warranty and non-warranty repairs on two-way radio equipment.

We stock manufacturer original replacement parts for the radios that we carry and, our fully equipped Service Centres are outfitted to repair most major brands of two-way radios. If you are unsure if your radio can be repaired at one of our Service Centres, just give us a quick call.

Service Centre Locations

Our twelve (12) Service Centres operate independently, but collaborate to accommodate the repair needs of our customers. As an example, a customer in Calgary may need to have his radio repaired while visiting their branch office in Winnipeg. Rather than wait to take the radio into our Service Centre in Calgary, they can drop it off at the Winnipeg Service Centre to have the repairs completed.

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Drop by one of our Service Centres:

  • 608 4th Street, Keewatin, ON
  • 1305 King Edward Street, Winnipeg, MB
  • 324 Richmond Avenue E, Brandon, MB
  • 374 Main Street S, Russell, MB
  • 593 Henderson Drive, Regina, SK
  • 2622A Faithfull Avenue, Saskatoon, SK
  • #102-4931 80th St, Red Deer, AB
  • 4410 50th Ave SE, Calgary, AB https://caltronics.ca/
  • 111-11281 89 Ave Grande Prairie, AB
  • 1983 Ambassador Drive, Windsor, ON (KELCOM Radio)
  • #3 - 161 North Rivermede Rd, Vaughan, ON (KELCOM Radio)
  • 925 Sherwood Ave, Coquitlam, BC (WTS Wireless)

Shop Repairs

In shop service and repairs completed by our qualified technicians include:

  • Trouble reporting and diagnostics
  • Radio equipment and accessory repairs
  • Board level repair services1
  • Programming and activations
  • In-vehicle mobile radio installations, other custom vehicle installations
  • Factory standards tests
  • Custom cable and connectors
  • Warranty and non-warranty repairs

All repairs completed are covered by a 90-day labour and one (1) year parts warranty. PMC technicians provide prompt, cost-effective repairs focused on getting your radio equipment back to peak performance.

Field Installations and Repairs

PMC technicians are also dispatched to customer locations or equipment locations to complete repairs and/or installation of radio networks and infrastructure, base stations, repeater solutions, cellular boosters, tower mounts, and in-vehicle installation.

Dedicated Technical Resources

Our technical resources work hand-in-hand with our many customers to ensure that they received exceptional service, advice and value. On average, our technicians have 20+ years experience in radio technology and associated equipment. They are also vendor trained and trained in various industry standards. PMC also ensures that our technicians have the appropriate tools, support and any ongoing training they need to succeed.

After the Sale, it’s the Service that counts.